TLI30319 Certificate III in Supply Chain Operations is in transition to TLI30321 Certificate III in Supply Chain Operations

Gain skills and knowledge for the warehousing and storage industry
The TLI30319 Certificate III in Supply Chain Operations is in transition to TLI30321 Certificate III in Supply Chain Operations provides students with the opportunity to learn the fundamental skills required for those engaged in supply chain operations, and includes a warehousing operations specialisation.
Course Overview
A general qualification for the Warehousing and Storage Industry involving the receipt and storage of goods in warehouses. Candidates will advance their skills through electives in specialist groups of handling cargo and stock, equipment checking and maintenance, load handling, communications and calculations, resource management and quality systems.​
Learning Outcomes

The TLI30321 Certificate III in Supply Chain Operations provides students with the opportunity to learn the knowledge and skills required to work within the transport and warehousing industry. This qualification will accelerate your professional development in a growing and vibrant industry while also giving you the confidence to take then next step in your career within the industry. Planned learning outcomes include:

  • Completing workplace orientation/induction procedures

  • Following Work health safety procedures

  • Applying chain of responsibility legislation

  • Using inventory systems for stock control

  • Receival and despatch operations

  • Applying quality systems and monitoring workplace security procedures

Entry Requirements
There are no pre-requisite entry requirements for this qualification. However, candidates must have a Unique Student Identifier and complete a LLN quiz upon entry.
Work Experience Requirements
Students must provide and wear closed-in shoes whilst on work experience. Please note that some workplaces require students to provide and wear specific clothing such as long pant, long sleeved shirts and steel cap boots.
Course Content

TLI30321 Certificate III in Supply Chain Operations is made up of 14 units of competency which consist of 2 core units and 12 elective units (Packaging Rules apply). Please click on the course brochure for details of the units of competency offered.

Click to view course flyer.

Delivery Options

This training is subsidised by the NSW Government.


Classroom Based

  • Programs are scheduled throughout the year, please contact us for more information.

  • Classroom location is Penrith CBD.

  • This course includes work experience that is arranged by Benchmark College.​

Employment Based Traineeship

  • Delivered on the job with workplace monitoring and assessment visits conducted by a Benchmark College Trainer

  • 12 months full time (part time traineeships are also available, contact us for more information).

  • Training is conducted at the trainee's workplace or host employer.

  • Course information can be viewed here.


Recognition of Prior Learning (RPL)


RPL is suitable for those that already have skills, knowledge and experience, may not need to be trained and can provide evidence of competence

RPL can be completed for all or part of a qualification

For more information about RPL, click here.

Self-Directed Learning

As part of the qualification, students are required to complete self-directed learning. In conjunction with the training provided by the allocated trainer/assessor, students will be advised of the required readings, videos and/or websites to review. Students will receive more information about this before commencing the course.


A range of assessment methods are used to give students the opportunity to show their skills in the best way possible. Research and activities are part of the course requirements. These may include but are not limited to:

  • Written questions

  • Case studies/scenarios

  • Observation/demonstration.

  • Projects

  • Portfolios

  • Third party reports

How the course works
Students enrolling in this program must be working full-time or part-time in a Warehousing environment. For those in a full-time traineeship, a minimum of 30 hours per week (averaged over a 4-week period) is required to be worked. A trainer and assessor visits the student in the workplace over the course of their traineeship. In addition to the face-to-face learning support, students’ progress and learning support needs will be monitored via telephone/email contact in between workplace visits.

Practical and work-related activities designed to allow each student the opportunity to apply their learning in a real work environment are undertaken. These activities will vary, e.g. research work, health and safety procedures, watch a colleague complete a particular task, buddy with a colleague over a shift or gain experience in undertaking a work-related activity.

Students enrolling in this program are required to attend class 2 days per week from 9:00am – 4:00pm. The remaining 3 days are dedicated to self-directed learning and assessment activities. Students are also required to attend 4 weeks of work experience.

This program includes lectures and a range of interactive activities designed to build student’s underpinning knowledge and develop competence in each unit. Students will also get the opportunity to practice and apply their learning by practicing key skills such as communication, problem solving, teamwork and prioritising.

Work Experience
Classroom students participate in work experience. This provides students with an opportunity to:
  • Practice newly learnt skills and apply theory learnt in the classroom.
  • Build the skills that employers want like teamwork, communication and reliability.
  • Increase confidence and show individuals they are ready for work.
Benchmark College will organise work experience for all classroom-based students and will provide insurance and support in the work place. Students will be buddied with an experienced employee and will be visited in th workplace by a Trainer. Students on work experience are given a range of activities to guide their learning and practice the key skills required to become work ready.

Students are required to complete 2, five-day work experience blocks – Monday to Friday – 38 hours per week. Start and finish times may vary depending on the Host Employer.

Students must provide & wear appropriate business clothing whilst on work experience. Travel to and from the Host Employer is the student’s responsibility.

Self-directed learning and assessment activities – All students
Self-directed learning activities may vary from reading a textbook to online learning and research. Workplace-based/ traineeship students can expect to dedicate approximately 8 hours per week to self-directed learning and assessment task completion; or approximately 16hrs (3 days) per week for classroom-based students.

To ensure that students are safe and work ready, they will need to complete a range of assessment tasks that include answering questions, completing warehousing-related tasks and practical work-based tasks. Trainers will also observe students perform a range of skills in the workplace and in the classroom, and on work experience for classroom-based students.
Course pre-requisites and suitability
This course is designed for students who are wanting to engage in supply chain operations and includes specialisations for logistics and warehousing operations. The course has no pre-requisite requirements although students will need to have a Unique Student Identifier and have passed our language literacy, numeracy and digital quiz.
Can I get credit for previous study?
If students have previously completed a Nationally Recognised Qualification or Course they need let us know at application by providing a transcript and completing the relevant Verification and Consent Form. We will then look to see if any units listed in the transcript can be credited towards the qualification.
Fees and charges
The cost for the classroom-based course is $1480 (first qualification fee) if eligible for and accessing a government subsidised place. Traineeship fees are capped at $1,000. Fee free traineeships are available to eligible NSW Trainees whose training is funded under Smart and Skilled and commence training on or after 1 January 2020. Students eligible for a concession are required to pay $240.
This fee covers enrolment, tuition and learning resources. Fees must be paid in accordance with the Fee Schedule. To review our terms and conditions check out our Fees and Charges Policy and Procedure and our Refund Policy and Procedure available at

Note: This Training is subsidised by the NSW Government. For more information on NSW Government funding (including concessions and fee-free scholarships), and to check eligibility, please visit or call 1300 722 104.
Holding a previous qualification does not affect your eligibility to undertake training up to Certificate III level under Smart and Skilled, however it does affect the student fee. For more information, go to or call 1300 722 104.
Where can I find more information?
It is important to us that prospective students have all the information needed to ensure this is the right course for them and we are the right Training Provider. Visit our Website and read our Student Handbook for all the information needed to make that all-important decision.

We encourage students to visit the student section of our website to view all relevant policies and procedures.

Ready to enrol?
Contact Benchmark College to get an Application Form and hear about the next steps in the process.
Still have questions? Contact one of our friendly staff members by phone on 1800 286 916 or email - we are waiting to hear from you!