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CHC33021 Certificate III in Individual Support (Ageing)


The CHC33021 Certificate III in Individual Support (Ageing) will provide you with the skills to follow an individualised plan to provide person-centred support to people who may require support due to ageing or other reason. Learn the concepts and practices required to provide care and support and follow organisational procedures and complete workplace documents in an aged care residential setting.

The CHC33021 Certificate lll in Individual Support qualification provides students with the skills, knowledge and qualification required to work in a regulated aged care residence. The qualification has 15 units of competency.
– 9 core and 6 electives.

How the course works

Students enrolling in this program must be working full-time or part-time in a regulated aged care facility. For those in a full-time traineeship, a minimum of 30 hours or more per week (averaged over a 4-week period) is required to be worked. A trainer and assessor visit the student in the workplace over the course of their traineeship. In addition to the face-to-face learning support, students’ progress and learning support needs will be monitored via telephone/email contact in between workplace visits.

Practical and work-related activities designed to allow each student the opportunity to apply their learning in a real work environment are undertaken. These activities will vary, e.g. research an organisational policy and procedure, watch a colleague complete a particular task or gain experience in undertaking a particular activity. This is recorded by students and supervisors in the Daily Learning Journal. Students/trainees complete work-based activities for units relevant to this qualification. The trainer/assessor checks the Daily Learning Journal at the end of each cluster with the workplace supervisor and student and signs off to verify the on-the-job training.

Students enrolling in this program are required to attend class 2 days per week from 9:00am – 4:00pm. The remaining 3 days are dedicated to self-directed learning and assessments.
During this program, students will receive instructor led training and includes a range of interactive activities designed to build student’s knowledge and develop skills identified in each unit. Students will also get the opportunity to practice and apply their learning by completing role plays and scenarios, such as calming a client and moving a client, in a safe and simulated work environment.

Work Experience

Work Experience provides students with an opportunity to:

  • Practice newly learnt skills and apply theory learnt in the classroom in the workplace.

  • Build the skills that are required of the training package.

  • Increase confidence and show individuals they are ready for work.


Work experienced is organised in 2 different blocks. Each block contains 10-days of work experience – Monday to Friday – 38 hours per week a total of 152 hours. Start and finish times may vary depending on the aged care facility.
Benchmark College will organise work experience for classroom-based students and will provide voluntary workers insurance and support in the workplace. Students will be visited by a Trainer and Assessor during their work experience. Students on work experience to be given a range of activities to guide their learning and practice the skills required to become work ready.

Students must provide and wear industry appropriate clothing whilst on work experience, e.g. black polo shirt, black or navy long pants and black enclosed shoes with a non-slip sole. Travel to and from the host employer is the student’s responsibility.

Self-directed learning and assessment activities – All students

Self-directed learning activities may vary from reading a textbook to online research. Workplace-based/ traineeship students can expect to dedicate approximately 7 hours per week or approximately 14 hours per week for classroom students.

To ensure that students are safe and work ready, they will need to complete a range of assessments that include written questions, analysing case studies, role plays, provide and completing workplace tasks. Trainers and Assessors will also observe students perform a range of skills in the classroom and in the workplace, and on work experience for classroom-based students.

Course pre-requisites and suitability
This course is designed for students who are wanting to enter various industries and who have no experience.

The course has no pre-requisite requirements although students will need to have a Unique Student Identifier and have passed our language literacy and numeracy quiz.

To complete the self-directed learning component, access to the internet and a computer is also required.

Can I get credit for previous study?
If students have previously completed a Nationally Recognised Qualification or Course, please talk to our Recruitment or Administration team and by completing the relevant Verification and Consent Form and providing a transcript of what you have attained. We would see if any units listed in the transcript can be credited towards your chosen qualification.

Fees and charges
The classroom-based course is $1450 (first qualification fee) if eligible for and accessing a government subsidised place. Students eligible for a concession are required to pay $240.  This fee covers enrolment, tuition and learning resources. Fees must be paid in accordance with the Fee Schedule. To review our terms and conditions check out our Fees and Charges Policy and Procedure and our Refund Policy and Procedure available at

Note: This Training is subsidised by the NSW Government. For more information on NSW Government funding (including concessions and fee-free scholarships), and to check eligibility, please visit or call 1300 722 104.

Where can I find more information?
We encourage students to visit the student section of our website to view all relevant policies and procedures.

Ready to enrol?
Enrol filling this form Apply now.
Still have questions? Contact one of our friendly staff members by phone on 1800 286 916 or email 

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