BSB20120 Certificate II in Workplace Skills

Set yourself up to enter the workforce
The BSB20120 Certificate II in Workplace Skills is designed to prepare individuals for a variety of entry-level roles, as well as reflecting the role of those who may not have yet entered the workforce and are developing the necessary skills in preparation for work.
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Program Features

  • Arranged work experience for classroom-based training

  • Nationally Recognised Training

  • Industry experienced trainers

 Learning Outcomes

The TLI30321 Certificate III in Supply Chain Operations provides students with the opportunity to learn the knowledge and skills required to work within the transport and warehousing industry. This qualification will accelerate your professional development in a growing and vibrant industry while also giving you the confidence to take then next step in your career within the industry. Planned learning outcomes include:

  • Completing workplace orientation/induction procedures

  • Following Work health safety procedures

  • Applying chain of responsibility legislation

  • Using inventory systems for stock control

  • Receival and despatch operations

  • Applying quality systems and monitoring workplace security procedures

 Entry Requirements

There are no pre-requisite entry requirements for this qualification. However, candidates must have a Unique Student Identifier and complete a LLN quiz upon entry.

⮚ Work Experience Requirements

Students must provide and wear closed-in shoes whilst on work experience. Please note that some workplaces require students to provide and wear specific clothing such as long pant, long sleeved shirts and steel cap boots.

 Course Content

TLI30321 Certificate III in Supply Chain Operations is made up of 14 units of competency which consist of 2 core units and 12 elective units (Packaging Rules apply). Please click on the course brochure for details of the units of competency offered.

Click to view course flyer.

 Delivery Options

This training is subsidised by the NSW Government.


Classroom Based

  • Programs are scheduled throughout the year, please contact us for more information.

  • Classroom location is Penrith CBD.

  • This course includes work experience that is arranged by Benchmark College.​

Employment Based Traineeship

  • Delivered on the job with workplace monitoring and assessment visits conducted by a Benchmark College Trainer

  • 12 months full time (part time traineeships are also available, contact us for more information).

  • Training is conducted at the trainee's workplace or host employer.

  • Course information can be viewed here.


Recognition of Prior Learning (RPL)


RPL is suitable for those that already have skills, knowledge and experience, may not need to be trained and can provide evidence of competence.

RPL can be completed for all or part of a qualification.

For more information about RPL, click here.

 Self-Directed Learning

As part of the qualification, students are required to complete self-directed learning. In conjunction with the training provided by the allocated trainer/assessor, students will be advised of the required readings, videos and/or websites to review. Students will receive more information about this before commencing the course.


A range of assessment methods are used to give students the opportunity to show their skills in the best way possible. Research and activities are part of the course requirements. These may include but are not limited to:

  • Written questions

  • Case studies/scenarios

  • Observation/demonstration.

  • Projects

  • Portfolios

  • Third party reports