Pre-enrolment & Student Information

This website provides details of Benchmark College's policies and procedures that may affect you (go to 'Students' tab - Policies & Procedures), as well as the support services available to you. It is important to read the information prior to enrolment.

Please view the Pre-enrolment information flyer and Student Handbook below or if you would like us to email you a copy, please email or contact administration 1800 286 916.

Pre-enrolment & Student Information


Unique Student Identifier


Students are required to have a Unique Student Identifier (USI). Watch the video for more information - click here.

To create Unique Student Identifier click here or contact Benchmark College on 1800 286 916.



Benchmark College has:


  • Classrooms equipped with whiteboards, and access to data projectors;

  • Computer lab with scanner, printer and internet access

  • WiFi

  • Student lounge equipped with kitchenette and microwave.



Benchmark College staff are an integral part of our students journey towards growth. From the time of the information session to the time that you graduate student's will be assisted by staff who are dedicated to providing you with a quality service.


All of our Vocational Educators are highly qualified and experienced industry professionals.


Study Resources


Students will be supplied learning resources at the commencement of training. These resources are useful to understand the course topics, assessment tasks, and will also provide reference material once you are in the workplace.


Some qualifications may require you to purchase additional textbooks. You may be able to buy allocated text books directly from the College or from local/online book stores. For further information, please refer to the ‘Refund Policy’ (go to Students tab - Fees).


Special Learning Needs


If you have any special needs in relation to your course, please advise the staff at Benchmark College as soon as possible to support students with their training (e.g. attending classes or appointments with your trainer, reading the textbook, travelling to your course) and/or assessment (such as preparing for assessment, or understanding the assessment activities). Then we can plan how we can help you during your training course. Click here for more information about our support services.

Support Services


We understand that at times students may require additional services outside of our area of expertise. A range of services including personal and career advisory/counselling services are available. For most services, staff at Benchmark College can contact the provider on your behalf, or you can self-refer. If you require us to contact an external service on your behalf, please talk to your Trainer, or contact the Training Manager. Click here for more information about our support services.


Complaints and Appeals


Benchmark College is committed to developing and maintaining a timely, fair and equitable system for Complaints and Appeals which is easily accessible and offered to students/clients at no charge.


Wherever possible, students, clients and staff are encouraged to resolve concerns or difficulties directly with the person(s) concerned. There are trainers, administrative staff and management staff available to assist you in resolving issues at this level. If the issue is not resolved, a formal complaint or appeal can be lodged. For more information about complaints, please refer to our Complaints and Appeals Policy & Procedures, available from here.


An appeal procedure is available to students who believe the assessment process or any assessment event was inappropriately or ineffectively carried out and therefore resulted in an inappropriate assessment or decision being made. For more information about appeals, please refer to our Complaints and Appeals Policy & Procedures, available from here.

Credit Transfer and Recognition of Prior Learning

Benchmark College provides students prior to enrolment and during their enrolment to apply for Credit Transfer and Recognition of Prior Learning to attain unit/s of competence which relates to their chosen qualification. For information about Credit Transfer and Recognition of Prior Learning, click here.




Change of Personal Details

Students must inform the College as soon as practicable but not later than 7 days following the change of any of their contact details. Please advise us in writing, via email

Head Office will update details on the Student Management System.


Use of Personal Information

Student information may be shared between the College and relevant regulatory authorities. This information includes personal details, course enrolment and completion details.







1800 286 916



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