Pre-enrolment & Student Information

This website provides details of Benchmark College policies and procedures that may affect you (go to 'Students' tab - Policies & Procedures), as well as the support services available to you. It is important that you read this information carefully prior to your enrolment. You can view our Pre-enrolment information flyer and Student Handbook below or if you would like us to email you a copy, please email or contact administration 1800 286 916.

Pre-enrolment & Student Information


Unique Student Identifier


Students are required to have a Unique Student Identifier ((USI). Watch the video for more information - click here.

To create Unique Student Identifier click here or contact Benchmark College on 1800 286 916.



Benchmark College has:


  • Classrooms equipped with white-boards, and access to overhead projectors, data projectors, televi-sions, DVD and video recorders;

  • Computer labs with printers and Internet access

  • WiFi

  • Student lounge equipped with kitchen facilities, microwave and vending machines, as well as additional computers with internet access, printers/copiers, etc.



Benchmark College staff are an integral part of our students journey towards growth. From the time you apply to the time that you graduate you will be assisted by staff who are dedicated to providing you with a quality service.


All of our Vocational Educators are highly qualified, dynamic and experienced industry professionals who consistently model best practice and who are committed to optimising your ability to meet course requirements. 


Study Resources


Students will be supplied learning resources on commencement of your training. These resources will be extremely useful for you in the under-standing of course content, completion of assessment tasks, and will also provide you with fabulous reference material once you are in the workplace.


Some qualifications may require you to purchase additional textbooks. You may be able to buy allocated text books directly from the College or from local/online book stores. For further information, please refer to the ‘Refund Policy’ (go to Students tab - Fees).


Special Learning Needs


If you have any special needs in relation to your course; training (e.g. attending classes or appointments with your trainer, reading your  textbook, travelling to your course) and/or assessment (such as preparing for assessment, or understanding the assessment activities), you should advise Benchmark College as soon as possible. Then we can plan how we can help you during your training course. Click here for more information about our support services.

Support Services


We understand that at times you may require additional services outside of our area of expertise. A range of services including personal and career advisory/counselling services are available. For most services, we can contact the provider on your behalf, or you can self-refer. If you require us to contact an external service on your behalf, please talk to your Trainer, or contact the Training Manager. Click here for more information about our support services.


Complaints and Appeals


Benchmark College is committed to developing and maintaining an effective, timely, fair and equitable grievance handling system which is easily accessible and offered to students/clients at no charge.


Wherever possible, students, clients and staff are encouraged to resolve concerns or difficulties directly with the person(s) concerned. There are trainers, administration and management staff available to assist you in resolving issues at this level. If you are unable to resolve your issue at this level, a formal grievance can be lodged. For more information about complaints, please refer to our Complaints and Appeals Policy & Procedures, available from here.


An appeal procedure is available to students who believe the assessment process or any assessment event was inappropriately or ineffectively carried out and therefore resulted in an inappropriate assessment or decision being made. For more information about appeals, please refer to our Complaints and Appeals Policy & Procedures, available from here.



Each qualification will offer a number of different assessment pathways that may be utilised depending on the individual. These pathways include the ‘Recognition for Prior Learning pathway’, ‘Training and Assessment pathway’ and ‘Blended pathway’.Assessment tools are used to gather evidence about a student’s competence.


All developed assessment tools support the assessment of applicable units of competence in accordance with the requirements of industry Training Packages and fit with the requirements of the target industry and enterprise.


For more information about Credit and Recognition, click here.




Change of Personal Details

Students must inform the College as soon as practicable but not later than 7 days following the change of any of their contact details. Please advise us in writing, via email

Head Office will update details on the Student Management System.


Use of Personal Information

Student information may be shared between the College and relevant regulatory authorities. This information includes personal details, course enrolment and completion details.







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