BSB30115 Certificate III in Business

This Course is Centrelink Approved for Student Payments
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CIII Business

Course Overview

The BSB30115 Certificate III in Business is designed to provide students with the opportunity to learn and practice the skills and knowledge to work effectively in a business environment. Learn how to build effective workplace relationships, provide customer service, promote innovation and design business documents.

Learning Outcomes

​This course is designed to introduce you to the fundamental basics of business; it is suited to those who may be interested in administrative or customer service roles. Planned learning outcomes include:​

  • Delivering quality customer service to your customers
  • Working effectively with your fellow team members and managers
  • How to promote innovation in a team
  • Designing workplace business documents
  • Organisation skills for the workplace
  • Working in a diverse environment
  • Complaints-handling
  • Building workplace relationships and contributing to the team

Course Content

BSB30115 Certificate III in Business is made up of 12 units of competency which consist of 1 core unit and 11 electives (Packaging Rules apply). Click on the following links for more information:

Entry Requirements

There are no pre-requisite entry requirements for this qualification. However, candidates must have a Unique Student Identifier and complete a LLN quiz upon entry.

Work Experience Requirements

Students must provide and wear appropriate business clothing whilst on work experience.

Delivery Options

Classroom Based

  • Programs are scheduled throughout the year, please contact us for more information.
  • Classroom location is Penrith CBD.
  • This course includes work experience that is arranged by Benchmark College.​
Employment Based Traineeship
  • Delivered on the job with workplace training and assessment visits conducted by a Benchmark College trainer & assessor.
  • Traineeship duration (on average) is 12 months full-time (part-time traineeships are also available and are of longer duration, contact us for more information).
  • Location for the training is at the trainee's employer or host employer.
​School Based Traineeships
  • School-based Traineeships allow year 10, 11 and 12 high school students to commence or complete a traineeship.
  • Training location is at the student's school and their employer or host employer.

Self-directed learning

As part of your qualification, you are required to complete self-directed learning. In conjunction with your trainer/assessor, you will be advised of the required readings/videos to view/or websites to research to enhance your learning of the subject (or unit) you are undertaking. You will receive more information about this before commencing your course.


A range of assessment methods are used to give you the opportunity to show your skills in the best way possible. Assessment research and activities are part of the course requirements. These may include but are not limited to:

  • Written questions
  • Case studies/scenarios
  • Observation/demonstration.
  • Projects
  • Portfolio
  • Third party reports